How to Make a Claim

Call us on (852) 2884 8899 to start your claim.

Hopefully you'll never need to make a claim. But if something untoward happens, you can rest assured DirectAsia’s team is on standby and here for you when you need us most. Our Claims Specialists have years of claims service experience and will assist you throughout your claim until your claim is resolved.

To familiarize yourself with what to expect, what's needed from you and more about specific types of claims click the link below to learn more.


Our Claims Promise:
Local Service, Quick and Dedicated Support

If you ever need help with a claim, we promise to be there for you. That's why we've created our claims promise, which was designed to ensure you're getting fast and dedicated support.

We promise that each claim will be...
  • Acknowledged within one working day
  • Assigned a dedicated Claims Specialist who will follow your case from start to finish and be easy to reach
  • Cases reviewed and followed closely with timely update

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Claims Review

Our mission is to provide clear, distinctive and professional claim services. All of our sincere claim specialists offer sustainable and professional advice to resolve your claims speedily.

- Dorothy Ng, Claims Manager

Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.