Claims
If You've Been in an Accident

If You’ve Been in a Car or Motorcycle Accident

Stay calm and make sure everyone is safe

The first thing to do in the event of an accident is to make sure everyone is safe.
Please call 999 to get immediate help from Police. Remember to not discuss liability.
If you have questions or need anything clarified, call us immediately on (852) 2884 8899.

Here's What to Do When...

 
Damage to Windscreen or Window
Damage to Windscreen or Window

One of our approved workshops will repair the damaged windscreen or window of your car. If you have chosen the "My Workshop" option you can select your own garage for repairs.

 

You Need To Report Any Accident
You Need To Report Any Accident

You must report all accidents to us as soon as possible . Even if you are not claiming on your own insurance or when there is no damage. If you do not notify, your protection will be affected.

 

Take Photographs
You Need to Keep Record of the Accident

When you call us we'll guide you through the information to exchange with other drivers and what's important at the scene. If you can, take photos and video of the scene before anything is moved.

 

You Need a Tow
You Need a Tow

If you need a tow, call our claims hotline at (852) 2884 8899 so we can arrange our approved service provider to tow your vehicle. Do not use any other tow-truck operators or touts as this will delay your claim.

 

Someone Else Is Injured
Someone Else Is Injured

If someone is injured or there has been a fatal accident, please do not attempt to move the injured person or the vehicles. Call 999 first then call us. We will guide you immediately to help you.

 

You Need to Repair at a Workshop
You Need to Repair at a Workshop

One of our approved workshops will repair your car, where you'll be treated to quality assured work with a one year guarantee on any repaired parts, unless you have chosen the optional benefit of My Workshop.

 

Claims Made Against You
Claims Made Against You

Immediately forward to us all forms of written communication from third parties regarding the accident.

 

 

Stay calm, we're here for you.

Hi, this is Natalie Chan.
If you've been in an accident, just call us at (852) 2884 8899.
We'll help talk you through what you need to do and help get your claim going so you can get back on the road quickly.

Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.