Manage Your Policy

Questions About Managing Your Policy

Please give us a call at (852) 2884 8888 so we can help
Auto Renew

If you chose automatic renewal when you purchased, everything's already taken care of. We'll send you a reminder letting you know we're going to charge your credit card when your renewal is due.

Manual Renewal

If you didn't choose automatic renewal we will send you a reminder before it's time to renew. Login to the right, change any details (if necessary) and make your payment online and you'll be quickly renewed for another year.

Need to Amend or Stop an Auto Renewal?

Simply call us at (852) 2884 8888 and we can help you with any questions or changes.

Is it possible to Cancel Policy?

Yes, you can cancel your existing policy by giving us 7 days’ notice – at any time. The refunded sum will be pro-rated. From the refundable amount an administration fee will be deducted. The fees for cancellation are currently the following:

  • Car insurance: HKD 350
  • Motorcycle insurance: HKD350
  • Travel insurance per trip: HKD 100
  • Travel insurance annual: HKD 100
  • Health insurance: HKD 350

If you decide to cancel your car or motorcycle policy because you have sold your vehicle, and decide to insure your new vehicle with DirectAsia, the new premium will be calculated less the administration fee from the cancellation – which in essence means you do not pay the administration fee.

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The market value of a car is calculated by looking at the price of a similar car (brand, model, age) available in the market at the time of accident. Market value is provided by car dealers and professional loss adjusters.

If you make a claim under this policy and you have other insurance covering the same damage or loss then we are liable to contribute a pro-rated amount in the event of a claim.

If you settle the matter amicably with the other driver, then there is usually no need to make an insurance claim. You must still report the matter to us, though. It will NOT affect your No Claim Discount.

You will need to submit the following documents (keep the original copies) to substantiate your claim either by fax at (852) 2884 8833, email at or post to DirectAsia, 1101, 11/F, Allied Kajima Building, 138 Gloucester Road, Wan Chai.

  • Completed claims form (for accident or windscreen only).
  • Police report – refer to our section on reporting to police.
  • Notice of Intended Prosecution (if any).
  • Breath screening test report.
  • Medical and specialist reports – if any claimant is injured get a medical report from the doctor.
  • Bills and invoices of expenses incurred (i.e. towing, medical fees).
  • Documents supporting your claim (i.e. photographs, medical certificates).
  • Names and particulars of witnesses.
  • Vehicle registration document.

If you are involved in a traffic incident involving bodily injury or your vehicle is stolen, you should report to the police immediately. If no bodily injury is involved, you should report the case in person at the nearest police station not later than 24 hours after the accident.

To protect your own interest, lodge a complaint to the police within 10 days if the incident was caused by the negligence of the third party(ies).

If someone is injured or there has been a fatal accident, please do not attempt to move the injured person or the vehicles. Call 999 first, and then call us. We will assign a delicated Claims Specialist to help you.

In the event of an accident stay calm and make sure everyone is safe. Do not discuss liability. Call us at 2884 8899. When you phone us, our professional Claims Specialist will guide you.

For more information about what to do in the event of an accident, click here

Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.