In the event of an accident stay calm and make sure everyone is safe. Do not discuss liability. Call us at 2884 8899. When you phone us, our professional Claims Specialist will guide you.
What to do in an accident
In the event that you are involved in an accident there are a number of things you should remember to do. Below we have provided some guidelines:
Call the Police :
Immediately after the accident you should call the police who will then be able to provide a report on the situation.
Take a picture :
Take a picture of the vehicles involved as well as any damage to the vehicles. These pictures can be useful later, and provide additional support to your claim.
Wait for the police to arrive:
Wait for the police to arrive at the scene. Do not move the vehicles unless instructed to do so by the police. Exchange insurance information with the other driver :
Make sure you obtain the insurance information of the other drivers involved.
Once the police have arrived, follow their directions:
Once the police have arrived follow all their directions and answer all their questions accurately. Remember you should not admit fault.
Obtain the case reference number from the police:
When the police have investigated the scene and made their observations, they will compile a report on the incident. It is important that you obtain a case reference number from them.
Contact us as soon as you are able to do so. In many cases we can start to process a claim before the police report has arrived, provided a completed claim form and documents as required by us. Our claims specialists can help you submit your claim after an accident.
*It is important following an accident that you should not admit fault. An admission of fault before the police investigation can affect the terms of your coverage.
If you are involved in an accident you should notify us within 3 days of the incident. This helps to ensure that any claims are dealt with fast and efficiently. Click here to make a claim