Claims
Claims Specialists

Better Service through Better Training

We hire amazing people with good values

Every Claims Specialist on our team goes through a comprehensive training course. We do things differently here and it's important to us that every Claims Specialist shares and communicates our values with you when you call in. You won't talk to anyone who hasn't completed our comprehensive training program.

But we don't just stop there. We believe everyone can continue to grow and improve. At DirectAsia our Claims Specialists undergo regular training to check in and make sure they're giving you the best experience possible.

4 Key Parts of Our Claims Training

 
First Call Training
First Call Training

When you're assigned a Claims Specialist, that person contacts you quickly and has the decision making power to resolve your claim. When your Claims Specialist calls you they will help you finish.

 

Ongoing Product Training
Ongoing Product Training

We train all of our team on all products within the company so that anyone on the team can help you with any claim on any product whenever you need it.

 

Systems Training
Systems Training

Every Claims Specialist is trained on all internal and external industry systems so they can handle every step of your claim from checking government documents to final payment.

 

Philosophy Training
Philosophy Training

As part of Continuous Professional Development our claims team meets once a month and analyze real claims to check how we've handled and how we can improve.

 

Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.