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DirectAsia is here for you when it matters most - when you've experienced an incident and need to make a claim. That's why you have insurance in the first place.
It's our privilege to be there for you in your time of need, and promptly provide you with help. We value your experience above everything else and so we've set key values to constantly review and optimise.
Why these values? Because they cover the major points of your experience. And by checking in on these key values regularly we can continuously find ways to serve you better.
Our team meets regularly to audit your experience in key areas:
We take a generous approach to claims so that we ensure you are paid fairly for every covered claim and are never short-changed.
We aim to lead the industry in the quickness and speed in which your claim is resolved so you'll have your payment quicker.
We run rigid checks on all vendors and services (for example our Approved Workshops) to ensure they meet our quality standards.
We don't give you the run-around, give you another number to call or have you wait for another person to call. One single Claims Specialist assists you until your claim is resolved.
We take your feedback seriously. When we receive your comments we'll make sure your exact thoughts are heard. If we need clarification, a dedicated Claims Specialist who handles feedback will call back you to find out more.
Our managers meet to discuss the feedback you share with us daily. They read through your comments and talk about the improvements and changes we can make to improve your experience with us.