Claims Values

Our Claims Values

It's our privilege to be there for you when you need it

DirectAsia is here for you when it matters most - when you've experienced an incident and need to make a claim. That's why you have insurance in the first place.

It's our privilege to be there for you in your time of need, and promptly provide you with help. We value your experience above everything else and so we've set key values to constantly review and optimise.

Why these values? Because they cover the major points of your experience. And by checking in on these key values regularly we can continuously find ways to serve you better.

Striving to Improve Your Claim Experience

Our team meets regularly to audit your experience in key areas:

Fair Paying
Fair Paying

We take a generous approach to claims so that we ensure you are paid fairly for every covered claim and are never short-changed.



We aim to lead the industry in the quickness and speed in which your claim is resolved so you'll have your payment quicker.



We run rigid checks on all vendors and services (for example our Approved Workshops) to ensure they meet our quality standards.


Greater Service
Greater Service

We don't give you the run-around, give you another number to call or have you wait for another person to call. One single Claims Specialist assists you until your claim is resolved.



We Listen to and Use Your Feedback

You help shape DirectAsia.

We take your feedback seriously. When we receive your comments we'll make sure your exact thoughts are heard. If we need clarification, a dedicated Claims Specialist who handles feedback will call back you to find out more.

Our managers meet to discuss the feedback you share with us daily. They read through your comments and talk about the improvements and changes we can make to improve your experience with us.



Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.