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Direct Asia Hong Kong obtains ISO certification for Customer Satisfaction

Direct Asia Hong Kong obtains ISO certification for Customer Satisfaction
Press Release | General | 16 September 2013

HONG KONG-- Direct Asia Insurance (Hong Kong) Limited is the first insurance company in Hong Kong to be awarded the ISO 10002:2004 Certification for its Customer Service by the Hong Kong Quality Assurance Agency.

This certification comes as recognition of DirectAsia.com Hong Kong's quality management for customer satisatication. It establishes the pioneering insurer as a leader in enhancing customer satisfaction by creating a customer-focused environment.

Chief Executive Officer of DirectAsia.com Hong Kong, Nicolas Faquet, says he is thrilled with the much-coveted international certification, which assures customers of excellent service. And with yearly monitoring from the Hong Kong Quality Assurance Agency, customers can feel confident of continued first class service.

He said, "This certification shows that we are leading the way when it comes to customer service. And being the first insurance company in Hong Kong to receive this is a major feat. I'm very proud of the team we have built here at DirectAsia.com. It shows that we respond to and resolve any customer complaints in the quickest time possible with the customer's satisfaction being our number one priority. Our aim is to foster a long-term relationship with our customers and that is why our staff receive the best training in order to enhance customer satisfaction. In fact, many new customers are referred to us by our existing customers, which is a great testimony to our team. We are proud to say we are an insurance company that really does care."

He added, "This award is an inspiration to us in our dedication to exceed customers' expectations."

The recognition comes from the Hong Kong Quality Assurance Agency and is part of the ISO (International Organization for Standardization), a worldwide non-governmental federation.

DirectAsia.com features its customers' feedback and reviews on its website http://www.directasia.com.hk/en/have-your-say/customer-feedback/.

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