Why DirectAsia

Award-winning Service on Your Schedule

 The Best Online Insurance Service Provider*
 Our Customer Satisfaction Score: 98%


*e-brand Award 2015

Our Customer Promise:
Local Service, Genuine and Professional Advice

At DirectAsia, we promise to put you first so you get the best deal.

When you call or visit us you'll always be:
  • Answered Quickly -  We pick up most calls in 20 seconds
  • Treated uniquely - We don't use scripts to talk to our customers 
  • Sold what you need - We never oversell or push products you don't need
  • Understood - We are located in Hong Kong and speak your language

award icon

Award Winning Insurance around Southeast Asia

Hong Kong residents love our great prices, personal service and easy claims. The industry is taking note and recognizing what we're doing to change insurance in Asia:

  • Best Online Insurance Service Provider – e-Brand Awards (2015)
  • Mystery Caller Assessment – Gold Award (2013 - 2016)
  • Inbound Contact Centre for the year – Silver Award (2014) ⁄ Bronze Award (2015)
  • Best Contact Centre in Training and People Development – Merit Award (2014)
  • ISO 10002:2014 and Service Quality Management


Claims Review
As a direct insurance company, we are providing a world-class customer service in effective and efficiency way. To become a professional Customer Care Specialist, and how to make customer happy and satisfied? They are the focus of our efforts. To experience our wonderful customer journey! You can get a different insurance services.

- Jessie Wu, Assistant Manager, Customer Care

Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.