Why DirectAsia

Multi-Award Winning Insurer

We started selling insurance direct with a goal to
focus on the customer

Customer satisfaction is our measure of success at DirectAsia, but our work of providing customers with the best insurance, customer service and most efficient IT systems is also being recognized across the region. Some companies chase awards as a goal for bragging rights. We're happy to be recognized, but we'll always value a heartfelt customer testimonial over an award any day of the week.

The 24th Green Power Hike was held on 21st Jan 2017, Direct Asia showed their support by once again sponsoring all of the participating staff and it was the fourth time that Direct Asia joined the event. Nearly 20 representatives of Direct Asia took part in the charity event. In addition to raising encouraging amount of funds for the event, they also achieved success in the racing and won the 2nd runner up of the 25 km HKFI Cup. Read More
Hong Kong Call Centre Association Awards 2016:
  • Mystery Caller Assessment Gold Award (four years in a row since launch in Hong Kong)
DirectAsia Hong Kong is honoured to have been named as the ‘Most Reliable Online Insurance Provider’ among Mediazone’s Most Valuable Companies. This is the second award DirectAsia Hong Kong has received from Mediazone in recent years.
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We are extremely honored to receive multiple awards from Hong Kong Call Centre Association Awards 2015:
  • Mystery Caller Assessment Gold Award (three years in a row since launch in Hong Kong)
  • Inbound Contact Centre of the Year Bronze Award
  • Inbound Contact Centre Representative of the Year Bronze Award
Thanks to HKCCA, it is grateful to receive the recognition by the industry. It does not only recognize the service quality of our Customer Care Team but also reinforce that DirectAsia is in the right direction of bringing our customers a more uplifting experience. Thanks for all your support and valuable feedback that helps us keep improving to deliver a better and happier insurance experience! Read More
Direct Asia Insurance (Hong Kong) award for “The Best of Online Insurance Service Provider”. It was a great to have received this recognition by eZone Magazine, with the award judging being based on Industry specialists (50%) and the general public (50%). Thanks for all the supports and we will keep improving and to deliver the Best Online Insurance Service to Hong Kong people. Read More
Direct Asia Insurance (Hong Kong) continuously awarded the ISO 1002: 2014 Certification from the Hong Kong Quality Assurance Agency. This is the best recognition for DirectAsia team's service philosophy: "We make our customers' lives easier and happier".
This year, HKCCA brought another joyful moment for all at DirectAsia. In the corporate category, the Hong Kong Customer Care team was awarded the following:
  • Mystery Caller Assessment (Gold)
  • Inbound Contact Centre for the year (Silver)
  • Best Contact Centre in Training and People Development (Merit)
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We are thrilled to announce that Direct Asia Insurance(Hong Kong) are the first insurance company in Hong Kong to be awarded the ISO 10002:2004 Certification for our customer service. Read More
'Best Customer Service for Car Insurance' at the Mediazone Publishing's Hong Kong's Most Valuable Companies Services Awards 2013.
DirectAsia was awarded by the HKCCA:
  • Mystery Caller Assessment (Gold)
  • Inbound Contact Centre of the Year (Gold)
The public voted for us its Favourite Online Insurance Service in the Online Lifestyle iAwards. We beat stiff competition from Kwiksure and Ping An Insurance. Organised by Hong Kong’s two leading forums, Discuss.com.hk and Uwants.com in partnership with ad network Pixel Media, the award was much welcomed. Read More
DirectAsia received the coveted title of ‘Loved Online Insurance Brand.’ Organised by the Media company, RoadShow, it is a major event in the Hong Kong calendar. It attracts top industry insiders who form part of the voting committee and includes heavyweights such as the HK Association for Customer Service and the HK Quality Management Association. Members of the public are also asked to vote. Read More
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