Why DirectAsia
Customer Service Specialists

Insurance Isn't a Product, It's a Service.

Better customer service through comprehensive training

Our Customer Care team is central to who we are and how we serve you. That's why our team of Customer Care Specialists go through over a month of comprehensive training before they ever handle a single live customer phone call alone. We aim to keep it simple, clear and transparent. You'll only buy what you need within your control.

Our Customer Care Specialists help people like you make great, informed choices about the level of insurance cover they need. Call us today on (852) 2884 8888

Customer Care Specialists are Trained in 4 Key Areas

 
Values Training
Values Training

Their training starts with getting to know who DirectAsia is and how our values of being Bold, Bright and Direct place the customer at the heart of everything we do.

 
Industry Training
Industry Training

Next they learn about the industry guidelines and Hong Kong regulations. They also sit multiple exams to gain the certifications required to serve customers.

 
Products Training
Products Training

Each Customer Care Specialist is tested internally by our product experts on all of our products so they can help you make the right decision on which insurance to buy.

 
Systems Training
Systems Training

Lastly they learn the external and internal systems and processes. Each Customer Care Specialist has the right tools and knowledge to help you solve your problem.

 

We want you to receive the best possible customer service every time you call DirectAsia. So, once a Customer Care Specialist has completed their training, our Underwriting and Product team pose as customers to test our new recruits. After satisfying our quality assurance program, new team members are allowed to take customer calls.

If you or someone you know is looking to join a team like ours, click here and read more about joining DirectAsia.

Claims Review
We are committed to providing customers with high-quality, convenient and efficient service. Hong Kong people have a fast pace of life, a quick and efficient service is very helpful to many customers. As a Customer Care Specialist, happy customers mean happy me.

- Ada Cho, Senior Customer Care Specialist

Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.