Why DirectAsia
DirectAsia Difference

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We Put an Emphasis on Customer Service

Because happier customers is what makes our team happy
  • Our team doesn't talk to you using service scripts, we treat each caller uniquely
  • Our Customer Satisfaction Score for Claims is nearly 100%
  • Our Customer Care Specialists go through over a month of comprehensive training
  • Roughly 90% of quotes can be done over the phone in less than 10 mins
  • 8 out of 10 calls are answered in 20 seconds or less
  • Our team is in Hong Kong, so you'll speak to someone who understands local culture, needs

We Even Handle Complaints Differently

We feel that it’s important to remain available and transparent through all communications with our customers.
That’s why we’re committed to maintaining an open Complaint Handling Policy.
This policy is shared openly so that you know how we manage and handle complaints made against us.

We do our best to resolve complaints in an efficient, effective, professional and in compliance of any relevant statutory and regulatory requirements.

99% of the complaint cases
acknowledge within
1

working day

95% of the complaint cases
resolution within
5

working days

If you have questions or comments about any of our products please contact us today.

Products Designed for People Living in Hong Kong

Our team has shaped each one of our products by using valuable feedback from our customers.

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Car Insurance

Not every family needs same cover

Freedom to customise your car insurance policy so you buy only what you need.

 
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Motorcycle Insurance

Riders prefer to choose their garage or workshop

With our motorcycle insurance policies you choose who repairs your bike.

 
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travel Insurance

Hong Kong citizens travel multiple times a year

Buy an annual travel insurance plan and save up to 40% for a year of travel.

 
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Health Insurance

People wanted Health cover to be easier to buy

Buy Health Insurance online with no appointments or medical checkups.

 

Insurance with DirectAsia is Quick, Easy and Convenient

We're not only online. Have questions or want personal help?
Our Hong Kong Customer Care Specialists are standing by for you at (852) 2884 8888


 
START A QUOTE
Begin your quote at your convenience

We’re online, but you can always speak with us directly by calling or visit us in person.


 
CHOOSE COVER AND OPTIONS
Customise your policy

All our policies can be customised so that you buy only what you need and nothing more.


 
BUY A POLICY
Purchase when you're ready

You can buy immediately or If you need time to decide we'll save your quote for 90 days.

Have questions?  Speak with us directly at (852) 2884 8888 or provide your details and we’ll call you back on the next working day.