DirectAsia Hong Kong wins big at the 2015 HKCCA Awards
Press Release | General | 9 November 2015
DirectAsia is honoured to have won three awards at the 2015 Hong Kong Call Centre Association Awards, scooping up the Mystery Caller Assessment Gold Award, the Inbound Contact Centre of the Year Bronze Award and the Inbound Contact Centre Representative of the Year Bronze Award.
The theme for this year’s HKCCA Awards was the ‘ease of doing business’. Here at DirectAsia, we believe that buying and claiming on your insurance should be a simple process, and are committed to providing a direct, convenient service that can be accessed anytime, from anywhere. Putting its customers first, DirectAsia offers a personal claims specialist to deal with each customer’s individual case from start to finish, which customers say makes for a much happier claims experience.
“We are delighted to win three awards this year, and are especially thrilled to have won the Mystery Caller Assessment Gold Award for the third year running since launching in Hong Kong! Huge congratulations to our team on winning these awards, which are testament to their commitment to outstanding customer service”, commented Edip Okur, CEO of Direct Asia Insurance (Hong Kong) Limited.
The HKCCA Awards received a record number of entries this year with a 32% increase in the number of entries in the Mystery Caller Assessment Award category.
Thank you to our team and our customers for your continued support and valuable feedback. We are always looking for new ways to make buying and claiming on your insurance easier and to deliver the best customer service.
About the HKCCA Awards
The Hong Kong Call Centre Association has been helping the call centre sector to improve its customer service over the past 15 years. The Hong Kong Call Centre Association Awards recognise industry leaders for excellence and innovation in customer service, and encourages the sharing of good practice throughout the industry.