William was excellent, we had a complicated request for insurance and he quickly provided us with a quote and completed the policy by the end of the day as we required. He was incredibly responsive and very efficient. I would commend William on providing an excellent customer service. We are happy customers.
- Ms. Anna, Car Insurance Customer, Volvo XC90
31 August 2016
Kuris has done an excellent job, her super quick response help me to get my old car insurance cover issued on the same day I requested, she has given me an excellent customer service and acted professionally, she was very patient and kindness to answer my questions, and she also remind me to aware some conditions repeatedly which really a big help to make my final decision, thanks so much Kuris and keep up the top job, I can't be any happier to receive such an excellent customer service from Kuris. Thanks so much again, much appreciated.
- Mr. Ng, Car Insurance Customer, Toyota Corolla Fielder
29 August 2016
Eddie follow through the whole process and reply my inquiry with timely manner. He also stayed behind to assist the car insurance process. Very appreciated!
- Ms Ko, Car Insurance Customer, Mercedes-Benz A250 Sport - 2.0
13 June 2016
Ms. Wong is patient in providing a comprehensive feedback to my various questions. She explained the different scenarios applicable to the additional coverage I could choose without hard selling the products. I also appreciate your quick response in sending a complete policy upon payment so that I could go ahead for my vehicle registration renewal in a speedy manner.
- Mr. Wu, Car Insurance Customer, Volkswagen Golf - 1.4 GT
4 June 2016
I came across with Direct Asia on the internet and applied for a motor insurance policy on my own. While I realized there was a mistake that I have input during the process, I made a call to the service hotline and Ms. Ada Cho from Direct Asia was being extremely patient and helpful during the entire conversation trying to assist. I am overwhelmed by the excellent customer service she offered and believed the level of customer service she provided will be the reason for me to return to Direct Asia.
- Mr. Suen, Car Insurance Customer, Audi A3
26 May 2016
I was impressed by the feedback time and how fast it was the customer service officer to book my appointment with the garage. It was hassle free, though there were a few forms to be filled up but it was rather smooth and the replacement of my windshield done rapidly.
- Mr. Chu, Car Insurance Customer, Toyota NY
25 May 2016
May I just say that you have once again exceeded my expectations. My car insurance is with you already, and I shall now continue to use you for all my travel insurance needs. I have worked in the Bancassurance industry for 43 years and it is nice to find a company that lives out the values and is a credit to the industry. Claim approved as submitted on the day received. Keep it up Direct Asia.
- Mr. Shay Roderick, Travel Insurance Customer, United Kingdom
18 May 2016
May I take this opportunity to express my wholehearted gratitude to Mr Wan who has provided excellent service to my claims. His professional knowledge and advice had rendered me psychological relief throughout the process - with his clear guidance and instruction, I could manage to complete my application to the claims step by step. Mr Wan was not only consistently able to address to my queries and concern in an efficient and effective way, but also with empathetic and understanding attitude. I wish him every success in his career ahead.
- Mr. Chan, Car Insurance Customer, Nissan Serena
13 April 2016
Ms Pan is a very good listener to listen my questions and answer it appropriately and patient to explain any details and repeat important messages quite a few times to make it clear for me.
- Mr. Choi, Car Insurance Customer, Ford Fiesta
23 March 2016
Detailed mind, efficiency and good product knowledge. Mr Tam speak gently,patient and precise to explain the terms and conditions.
- Ms. Wong, Car Insurance Customer, Mazda MPV
10 March 2016
Everything is perfect and beyond my expectation! I would like to take this opportunity to give a big thanks to Ms. Natalie Tam and the all members of the Claims Team. I was suffered from a flight delay incident in end-Jan. I was notified by the airline staff that due technical failure of the plane, flight has to be delayed until further notice without giving an exact timeline. I called the customer service hotline of Direct Asia to report my case. After that, in 30 minutes, Ms. Natalie Tam called my mobile to follow up on the status of fight delay. On top of the telling me my right as a policy holder and what to pay attention to regarding the potential insurance claims, she also gave advices on what's likely to happen and what the airline would potentially arrange for the passengers in a normal delay incident. I am also impressed that Direct Asia could offer a dedicated staff to follow up on my case closely through the entire process. Natalie even proactively called me regularly reminding me to submit claim application! She is really raising the bar of the customer service level of the HK insurance industry. Great thanks Natalie. I will definitely recommend Direct Asia to my friends and family.
- Mr. Kan, Travel Insurance Customer, Bangkok
4 March 2016
This was a truly excellent claims experience. We changed our insurance across from HSBC this year and we could not be happier with the decision. This service was excellent and I would not hesitate to recommend.
- Ms. Olivia Rudomino, Car Insurance Customer, Honda CRV
14 January 2016